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Privacy Policy

Reach Wellness Ltd (Reach Wellness) is dedicated to safeguarding the privacy of individuals. This policy delineates our approach to managing personal information in alignment with the Australian Privacy Principles (APPs).

Clients of Reach Wellness, their families, partners, supporters, volunteers, and donors can trust that their personal information will be treated with confidentiality and stored securely when interacting with Reach Wellness.


Reach Wellness adheres to the APPs as stipulated in the Privacy Act 1988 (Cth) (Privacy Act) and commits to collecting, using, disclosing, and storing personal information in compliance with these principles and other relevant health information management laws.


Under the Privacy Act, Reach Wellness is obligated to maintain a clear, current privacy policy detailing our personal information management practices. This document serves to fulfil that requirement.

For details on website usage, please see our Terms of Use.



  • Personal information is defined as information or an opinion about an identifiable individual, regardless of its truthfulness or whether it is recorded in a material form.

  • Sensitive information is a subset of personal information that includes details about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, criminal record, health or genetic information, and biometric data.


Collection of Personal Information


The type of personal information Reach Wellness collects depends on your interaction with us. This may include details of clients or their guardians, donors, prospective donors, contractors, and suppliers. Typically, this information encompasses names, contact details, employment information, dates of birth, and banking details. Sensitive information, such as health or racial and ethnic background, is collected only with consent, as required by law, or under specific circumstances.


Reach Wellness does not offer anonymous or pseudonymous interactions due to legal and service provision requirements. Opting not to provide requested personal information may limit our ability to serve your needs, such as processing donations without bank details. However, we respect wishes for donation anonymity within legal bounds.

Unsolicited personal information received by Reach Wellness will be destroyed or de-identified unless it is directly related to our functions or activities and its retention is lawful and reasonable.


How We Collect Personal Information


Reach Wellness primarily collects personal information directly from individuals through various means, including forms, online applications, medical documents, emails, social media, questionnaires, meetings, and phone calls. Occasionally, information may be collected from third parties, such as medical professionals or guardians, with consent from the individual or their legal guardian.

Use of Personal Information

Reach Wellness uses personal information to deliver our mission, manage contracts, assess service applications, communicate about our activities, comply with legal obligations, and improve our services. This includes processing donations, managing client services, and recruiting staff, contractors, and volunteers. Personal images may be used in publications and marketing with appropriate consent.


Overseas Information Sharing


Personal information may be disclosed to overseas recipients when outsourcing business activities or collaborating with Reach Wellness affiliates, ensuring equivalent privacy protections or obtaining individual consent.


Direct Marketing


Reach Wellness engages in direct marketing to support our growth and inform about donation opportunities, with opt-out options provided for individuals who prefer not to receive such communications.


Information Security


Reach Wellness employs robust measures to protect personal information from misuse, loss, unauthorized access, or disclosure, including secure storage practices and cybersecurity protocols.


Accessing and Updating Personal Information


Individuals are encouraged to keep their personal information up-to-date and may request access or corrections by contacting Reach Wellness directly.


Complaints and Inquiries


Complaints about privacy breaches or inquiries about this policy can be directed to Reach Wellness via email. We are committed to resolving complaints promptly and in accordance with our data breach response plan.


For further information or to discuss any concerns, please contact us at

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